Contact Us

There are several different ways you can contact the credit union:

1. Visit any of our branch locations.

2.  Main phone numbers: 314.298.0055 or 800.522.6009 
Your incoming phone calls are answered by Vantage Credit Union employees in our centralized Phone Center during business hours. Please note: use our 800 number only if you are outside the 314 area code. If you need to speak with a specific branch or department employee, one of our friendly Phone Center employees will be happy to transfer your call.

Hours of Business 

Monday, Tuesday & Thursday
9:00 a.m. – 5:00 p.m. (5:30 by phone)

Wednesday
10:00 a.m. – 5:00 p.m. (5:30 by phone)

Friday
9:00 a.m. – 5:30 p.m.

Saturday
9:00 a.m. – Noon

 

3.  Touch Tone Teller: 314.298.0055 or 800.522.6009 Option 2 and 2 again. Our bank-by-phone service requires a touch-tone telephone. 

4.  U.S. Mail 
Vantage Credit Union
P.O. Box 4433
Bridgeton, MO 63044 

5.  Email info@vcu.com 
We do receive a large volume of email and make every attempt to respond in a timely manner. In most cases, you’ll receive an email response the same business day. However, if you have an urgent matter requiring immediate attention, please call us.

Please DO NOT include any confidential, personal or sensitive account information when emailing the credit union. Instead, please contact us via MyVantage secure messaging or by phone to discuss confidential information.

To resubscribe to Vantage newsletter and other promotional emails if you've previously unsubscribed to these types of email communications, please email us at marketing@vcu.com to let us know the email address you'd like to resubscribe, or call us with this information, and we will update your email subscription preference.

To subscribe to Vantage email communications, please log into your account at my.vcu.com and add the email address you'd like to receive newsletter, e-statement and other email notifications under the Update Profile tab.

6. Chat my.vcu.com
You'll find our chat button on our MyVantage online banking login page.

7. Twitter @VantageCU

8. Facebook Vantage Credit Union Fan Page


Other important phone numbers:

24-hour Cardholder service

  • ATM and Debit Cards 866.820.8792
  • Credit Cards 800.654.7728

To report a lost or stolen Vantage credit card, call 800.449.7728, or call us at 314.298.0055 or 800.522.6009 during business hours.

To report a lost or stolen Vantage ATM or check card, call 866.820.8792, or call us at 314.298.0055 or 800.522.6009 during business hours.
 

  • To activate a check card, call 866.985.2273.
  • To activate a credit card, call 800.631.3197.
  • To change the PIN on an ATM or check card, call 866.985.2273.
  • To change the PIN on a credit card, call 800.221.9648*.

* You must have the PIN mailer prior to calling. This can be requested at any Vantage branch location or from any Phone Center Representative.

 

Vantage Identity Protection contact numbers:
       Debix Fraud Defense
       800.538.9621

       Credit Alert
       800.251.2311

       Payment Card Protection
       800.251.2690 (outside the U.S., Canada, Guam, Puerto Rico and the
       Virgin Islands, call collect 614.823.5161)