In an effort to better serve our members, Vantage is planning some exciting changes in our branches, and some locations will see those changes soon.
Beginning with our branch in Bridgeton, we’ll be doing some construction to add Personal Teller Machines (PTMs) to both the lobby and the drive-up. These machines will allow you to work with a live teller agent on screen as you do today, whether it’s behind a counter or through the remote teller system; however, they will also have regular ATM deposit and withdrawal capabilities if you don’t need a teller’s assistance. After hours, they’ll solely function as ATMs, increasing our existing ATM availability.
Once the PTMs are in place, our members will experience faster service and added privacy. And, say goodbye to forms! With these new machines, you’ll be able to simply insert your checks and/or cash, and let the teller know how you’d like the funds distributed. The teller will also be able to assist you with your other transaction needs, such as payments, transfers, and reordering checks—all with the added benefit of ATM functionality for when you want to handle transactions on your own.
As branches are upgraded, our tellers will physically transition to a central location right here in the Greater St. Louis area, and everyone you’ll interact with will continue to be local Vantage employees. They will remain committed to providing the same great service our members have come to expect across the entire community. Plus, you’ll still be able to work one-on-one with our Financial Coaches for all your lending and account management needs.
To minimize inconvenience while construction is underway, accommodations will be made to allow our members to conduct their normal business on-site. We aim to have the transformation of our Bridgeton branch completed in January of 2019. More details will be available in the coming weeks, and during the construction process to the members who frequent the Bridgeton branch.
Although Bridgeton will be the first branch to complete this transformation, a brand new branch in Cave Springs will also be under construction at the same time—right across the street from the current location. Construction on this new build will begin later this year, so check out our progress when you visit us at Cave Springs!
While we do understand that it may be an adjustment getting used to this new approach to your everyday transactions, it’s important to remember that you’ll be interacting with a live person, just like you do today. We’re very excited to share this news with you and can’t wait for you to see the finished product.