Samsung Pay FAQs

What is Samsung Pay?

Samsung Pay is a better way to pay virtually anywhere you can swipe or tap your card. Swipe up to launch the app. Secure with your fingerprint or Samsung PIN. Hover your device over the card reader to pay.

And it’s safe. Your purchases remain yours alone. Samsung Pay doesn’t store or share your payment information, so you can pay without worry.

Please Note: Only compatible with select Samsung devices.

What if I lose my Vantage credit or debit card(s)?

If you lose your credit card or debit card, you should immediately inform Vantage so we can cancel it and send you a replacement card.

Call 314.298.0055 or 800.522.6009 during business hours.
For a lost credit card after business hours, call 800.449.7728
For a lost debit card after business hours, call 866.820.8792

You will no longer be able to use the lost card in Samsung Pay after the card is canceled. After you receive your replacement card, you’ll need to add the new card into Samsung Pay.

The image displayed for my Vantage card(s) does not look like my actual card. Why?

The payment card displayed in Android Pay may not match your physical card. In those instances, Android Pay will use a graphical representation of your card.

You can determine your card is accurate by verifying the following information matches your physical card:

  • The card network (i.e., Mastercard ®)
  • The card issuer (i.e., Vantage Credit Union)
  • The last four digits of your physical card number

How do I make my Vantage card(s) my default card?

Samsung Pay does not have the option to set a default card. When you open Samsung Pay, the most recently used, viewed or added card will display.

How long will it take for my card to activate after adding it to Samsung Pay?

After your card is added to Samsung Pay, it will be activated by the payment card network (e.g., Mastercard ®) and the card issuer. On average, activation will take place 5-10 minutes after any additional verification requirements have been met, such as entering your one-time password. During this time, you will be unable to use your card in Samsung Pay. Your card will display a notice and you will receive a notification when the card has been activated.

What if I have a problem enrolling my card in Samsung Pay?

If you are experiencing issues during the verification process when adding a payment card, ensure you are entering all the required information correctly. If you are unable to verify your Vantage card in Samsung Pay, please contact Card Services at 314.298.0055 or 800.522.6009 during normal business hours. After business hours, call 855.553.4291.

Where can I use Samsung Pay?

Samsung Pay works almost anywhere you can swipe or tap your card–from the grocery store to the coffee shop to your favorite department stores.

Which devices support Samsung Pay?

Samsung Pay is supported on the latest Samsung devices. Please visit samsung.com to check if your device is compatible with Samsung Pay.

How do I enroll in Samsung Pay?

For Galaxy S6, S6 edge, S6 edge+ and Note 5, Samsung Pay will be automatically installed through a software update. Going forward, compatible devices will have Samsung Pay preloaded when purchased.

Will I receive a receipt after I make a purchase with Samsung Pay?

Yes. When paying with Samsung Pay, you’ll receive and sign a receipt for your purchases, just as you would with a physical card. You won’t receive a separate physical or digital receipt from Samsung Pay.

How do I return a purchase if I used Samsung Pay to make the payment?

The process to return an item purchased in-store with Samsung Pay is the same as if you were returning an item with a physical card. Most merchants require you to have the original receipt along with the payment card used for that transaction. The merchant will match the information on the receipt to the last four digits of your digital card number in Samsung Pay.

You may be asked to place your device near the payment terminals card or NFC reader to complete the refund, the same way you would be asked to swipe your card during a return with a physical card.

What should I do if my device is lost or stolen?

Your payment information is not accessible without your fingerprint or Samsung Pay PIN. For added security, the Samsung Find My Mobile service can remotely lock or erase your payment cards in Samsung Pay. Alternatively, you can choose to erase your entire device and/or removable storage.

When you lock Samsung Pay using Find My Mobile, all payments will be disabled on the device. For additional security, Samsung Pay will request the card issuer to suspend any transactions made from the device. If you locate your device, you can quickly unlock your cards by scanning your fingerprint or entering your Samsung Pay PIN to authenticate your identity.

How can I keep track of purchases I’ve made with Samsung Pay?

Most transactions made through Samsung Pay are viewable shortly after processing, for one month from the time of purchase. Simply open the app and tap on a card to see all the Samsung Pay transactions made with that card. Additionally, a notification with your transaction details will be sent to your device after each Samsung Pay purchase.

Please Note: Notifications require an active Internet connection.

How many cards can I add to Samsung Pay?

A total of 10 payment cards can be added to Samsung Pay. These include credit cards, debit cards, and private-label credit cards (store credit cards). There is no limit to the number of gift cards that can be added to Samsung Pay.

Where can I get more information?

More information is available at www.samsung.com/pay