Bill Pay FAQs

Can anyone use Bill Pay?

Any Vantage Credit Union member with an active checking account may use Bill Pay.

What can I do with Bill Pay?

Bill Pay has all the features you would expect from online bill payment. It allows you to schedule payments electronically, view payments at a glance from a convenient online calendar, pay from multiple accounts, set system email reminders, and more! And, Bill Pay is free for all members!

  • All payees are verified before the first payment is made
  • Schedule, change, or stop single and recurring payments
  • View payment history
  • Pay all your bills from one screen
  • Pay from multiple Vantage Credit Union checking accounts
  • Transfer money to friends or family members (electronically transmit funds knowing their name, contact phone number, and email address)
  • Transfers (securely transfer funds from Vantage Credit Union to another financial institution)
  • Manage payee list
  • Manage payment categories
  • Manage contact information
  • Set due date and payment reminders and notifications
  • And more!

Is there a demo to preview Bill Pay features?

Yes! Here’s a demo of Bill Pay features.

How do I get started?

Log onto your account, open the Bill Pay widget, and click the Launch Bill Pay button to access the Bill Pay enrollment form. Then, follow the prompts.

I saw “iPay Technologies” at the bottom of the enrollment screen. Who’s iPay Technologies?

iPay Technologies is the third-party company that provides Bill Pay on behalf of Vantage Credit Union members who enroll for and utilize this electronic bill payment service.

Upon my first login, I was asked to enter my email address, answer a challenge phrase and select a keyword for the "security key.” Why do I have to enter this information to view my Bill Pay account? What’s this information used for?

Email address—iPay may use the email address as verification to confirm your identity during any future telephone correspondence. The email address is also required so that iPay may notify you via email when a new payee is ready to receive payment.

Challenge Phrases—Challenge Phrases are also verification tools used to confirm your identity when calling or chatting with iPay or when performing specific online features.

Security Key—A Security Key serves as authentication that you have entered the correct Bill Pay site.

With each visit to the site, look for the security key containing your personal keyword to be displayed near the top of the screen for the first 5 seconds after logging into Bill Pay.

Will I be asked to enter this information every time I log into Bill Pay?

No. You won’t be prompted to enter your email address, challenge phrases or a keyword for your security key every time you log into Bill Pay. As you make changes within Bill Pay, you may be asked challenge questions to ensure you’re the person making the requested changes.

Why am I required to provide additional personal information when adding payees?

Actually, you may be asked to answer several verification questions at different stages of bill pay usage, such as while adding payees or scheduling a payment. The additional information requested is simply an added layer of security to ensure no one else is altering information on your account without your knowledge or consent, even if a fraudster is somehow able to access your personal account information.

Can new payees be set up and paid the same day?

It depends. If the new payee you’re entering is already in iPay’s database, then you should be able to set it up and make a payment the same day. However, if your payee is completely new to iPay’s database, there will be a 1- to 3-day waiting period before you can make the first payment. This delay allows iPay to contact the payee with the information you provide and validate that the address and account information you submitted are correct. This is an added step to ensure accuracy of payment delivery.

What’s the cut-off time for scheduling and editing payments daily?

The cut-off time is 1:00 p.m. CST daily. Payments may be scheduled or edited for the current day up to the 1:00 p.m. CST cut-off time.

Payments will be postmarked one day FOLLOWING the designated process date for items submitted prior to the cut-off time of 1:00 p.m. CST (Bill payment shouldn’t be used for payments such as tax payments, where an exact postmarked date is required, as Vantage Credit Union can’t guarantee the postmarked date of payments.)

Can I pay bills on holidays or weekends?

You can schedule payments 24/7. However, payments are only processed on business days. All business days exclude weekends and holidays.

For recurring payments, you’ll have the option to have the payments processed the day before or the day following the weekend or holiday.

When are funds deducted from my account?

Funds are deducted electronically from your account between 1:00 p.m. and 3:00 p.m. CST on the scheduled process date. This ensures iPay has the proper funds before forwarding monies to your payees.

Overdraft options will apply when necessary. In the event your account has non-sufficient funds for the payment, you’ll be notified via mail and your payment won’t be made. A non-sufficient funds (NSF) fee will apply. It’ll be necessary for you to reschedule the payment once funds are available in your account.

When are my payments delivered to my payees?

After funds are withdrawn from your account, the payment(s) may be remitted to your payees by electronic funds transfer, or if the payee doesn’t accept electronic payments, by mailing your payee a check.

The processing time varies for electronic and check payments, but the payee won’t receive payment on the processing date. The processing date is the date you instruct us to deduct the funds from your account. This is why you need to schedule your payments to be made with enough lead time to be remitted to your payees.

How much lead time is required for my bills to be paid?

For electronic payments—Please allow a minimum of 3 to 5 business days before the payment’s due date.
For check payments—Please allow a minimum of 5 to 10 business days before the payment’s due date.

In both cases, your payment may arrive in less time. However, these minimums are set up to protect you from late charges or finance fees in the event there is an unforeseen delivery delay. iPay processes payments as promptly as possible but doesn’t guarantee delivery times and isn’t responsible for any late fees or finance charges that may be charged due to any unforeseen delays.

How can I ensure my payee receives the payment?

You may verify your payee has received your payment by contacting them directly or by checking your next billing statement for verification of the payment posting. Before you start your research, please allow at least 5 business days for an electronic payment and at least 10 business days for a check payment to reach your payee.

Is there anyone I can’t pay using this service?

YES. Please review the following restrictions:

  • The payee must be located in the United States.
  • Payments may not be remitted to Securities Companies such as Ameritrade for stock purchases or trade taxing authorities.
  • Governmental agencies, court and tax payments.

Why are some of my payees highlighted in yellow?

Payees that are in pending status (either added friends or accounts that are awaiting you to complete the confirmation process or added bills that are awaiting the approval process) will be highlighted in yellow. For added friends or accounts, check your email for a confirmation request that contains instructions on how to complete the confirmation process. For added bills, it takes up to 3 business days for an added payee to be approved.

Does it cost anything to use Bill Pay?

Bill Pay is free for all members. The only time you might encounter a fee is if you select to schedule a rush payment or if you send a gift check or charity donation, in which case a special service fee will be disclosed for you to accept prior to completing the transaction.

What do I do if I have a problem with my bill payment(s)?

There are several ways you can get help:

Log onto the Bill Pay site and use the live chat support
Call iPay toll-free at 866.321.7075.

iPay support hours are 6:30 a.m. – 10:00 p.m. CST Monday-Friday.