Hello! Before you send us an email, we urge you to please use our chat service, your eBranch secure mailbox, or give us a good old-fashioned phone call if you have confidential or sensitive account information you’d like to discuss.
Email is not a secure communication channel. Please do not send us an email containing any of your personal sensitive information, such as your account number, birthdate or social security number. Email is an unsecure communication channel and factors outside of our control during email transit could put your information at risk. Unauthorized parties could potentially intercept your sensitive information and then commit fraud or identify theft against you.
Before you hit the “send” button on any email, re-read your email to confirm the information you’re sending to firstname.lastname@example.org only contains non-sensitive information. We care about your information and want to ensure you are safe.