Member Story: Exceptional Service Across the Miles

As a Vantage member, Dave H. has a connection with our credit union that goes beyond typical banking. His relationship started over a decade ago in St. Louis, when he opened his first accounts with the help of John Bauer, Assistant Branch Manager, who guided him through every step of his financial journey. Dave recalls John’s willingness to go above and beyond, whether it was answering questions or making sure his financial needs were met. No matter what Vantage team member he worked with, they built the same rapport by providing personalized care and understanding Dave’s long-term goals.

Dave relocated to Dallas, and while many might have considered switching to a closer financial institution, the commitment he received from Vantage kept him loyal. Despite the distance, Dave never felt like he was far from home, thanks to the continuous support from the team.

Dave’s story is a testament to the power of a personal touch in the banking industry. As he says, “If you find an honest banker with excellent service, you stick with them.” For Dave, Vantage isn’t just a credit union—it’s a partner for life, helping him through financial milestones.