Yes. For your convenience, you can change your debit card PIN by phone 24 hours a day, 7 days a week. You’ll need your sixteen-digit card number, the last four digits of your Social Security Number, the three-digit security code next to the signature panel on the back of your card, and the four-digit expiration date on the front of the card.

Cardholders with a U.S. phone number will need to call 866.985.2273 and follow the prompts. 

Cardholders with an international phone number will need to call 531.262.5314 and follow the prompts.

If you have multiple accounts with Vantage, you will need to register each of these accounts individually in digital banking.

For easier access to all of your accounts, consult our helpful Manage Multiple Accounts Guide or follow these steps to add additional accounts into your primary digital banking profile:

1. Register each account you wish to add to your primary profile with a unique username.
2. Log out of all profiles and log in to your primary profile.
3. Click on the profile icon in the top right corner of the page and click Switch Accounts.
4. On the Switch Accounts screen, click the Add Switch Account button.
5. Log in with the credentials for the account you’d like to link to your primary profile.
6. Once you’ve entered valid credentials, you’ll be prompted to complete additional security validation by requesting and entering a validation code.
7. Once validated, the username will display on the Switch Accounts screen.
8. Under your profile icon, when you select Other Profiles, you'll now have access to this other account on your primary profile.
9. Repeat this process for any additional accounts you’d like to add to your primary profile.

You can pay for goods and services anywhere Mastercard is accepted. Simply insert or tap your card at the terminal to complete the transaction. Depending on the store or the merchant, they may ask you to choose “debit or credit.” If you’re asked this question, we encourage you to choose “credit” as it costs your credit union less money to run transactions that way. Once the transaction is complete, you may need to sign a receipt.

Yes. For your convenience, you can change your ATM card PIN by phone 24 hours a day, 7 days a week. You’ll need your card number, the last four digits of your Social Security Number and the phone number on file.

Cardholders with a U.S. phone number will need to call 866.985.2273 and follow the prompts.

Cardholders with an international phone number will need to call 531.262.5314 and follow the prompts.

To unlock your account, simply select Forgot your username or password? below the Login button. You’ll need to answer validation questions and complete a multi-factor authentication process, after which you’ll be directed to the page where you can change your password.

Let us know right away by selecting Report Card Lost/Stolen under Card Services in digital banking or calling us at 314.298.0055 or 800.522.6009 during business hours. You can also report a lost/stolen card after business hours or on weekend/holidays by calling 866.820.3944. Once you receive your new card, you’ll need to add alerts for your new card number by logging in to digital banking.

Let us know right away by selecting Report Card Lost/Stolen under Card Services in digital banking or calling us at 314.298.0055 or 800.522.6009 during business hours. You can also report a lost/stolen card after business hours or on weekend/holidays by calling 866.820.8792.